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Archive for May, 2008

Community Impact – 9 out of 10 satisfied

Wednesday, May 28th, 2008

Below is a letter sent from CSC Broward County Training Collaborative in reference to previously conducted training sessions.

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The CSC Training Team has a steadfast commitment to making available quality and effective training programs that support the service delivery and administrative functioning of organizations that serve children and families.  Over the years, participants have been asked to complete an online survey to assess long term satisfaction and impact three months after the completion of a training program. We are pleased with the results from programs offered September 2006 – October 2007.

The attached report provides item details for the topics that received participant response.  In summary, this is how participants responded:

Participant satisfaction is extraordinary – Nine out of ten respondents were satisfied (92%), with CSC offerings for FY06-07, compared to 86% last year.

CSC-sponsored training have a positive impact on work and job performance. - 84% of the respondents reported continued use of the knowledge gained and skills learned from the training. 84% also notes a dramatic improvement in job performance.

Because our professional relationship with qualified trainers like you, attendees who have participated in this important exercise make it possible for us to say, your tax dollar is helping to make our vision a reality:  The children of Broward County shall have the opportunity to realize their full potential, their hopes, and their dreams, supported by a nurturing family and community!

Thanks again for helping us make it so!

The Most Important Role of Leadership

Saturday, May 17th, 2008

…is to be an EXAMPLE.

There is nothing I stress more when it comes to creating great teams, is having great leadership.  Leaders influence the direction of the team by their thoughts and behaviors.  The very language a leader chooses to use can make or break the level of talent that surfaces.  Not only do leaders bring out the best (or worst ) in the individual, but they directly impact the way the team sees itself, each other and the mutual goals they work toward.

Five skills that good leaders can master to become GREAT leaders:

1.  Expect the best from themselves as leaders - target and upgrade any area where words or behavior disempower their staff or are inconsistent.

2. State objectively the areas that folks can improve on and why it impacts the overall team without making it personal.  This generates self-motivated accountability – over self-consciousness.  Always offer support and the available tools for success.

3.  Focus on what IS working more then what is NOT working (what we focus on EXPANDS).

4.  Allow for freedom while expecting the very best from not only the individual but the overall chemistry of the team and state these expectations clearly.  Rule of thumb – what is not spelled out, is not understood…which introduces the final skill…

5.  Avoid assuming anything – ask, listen, observe and understand.

Great teams reflect great leaders.  The more energy, creativity, passion and excellence that comes from a team equals that of the leader supporting them.