It is not about service, its about love.
When a team or organization is asked to put their personal feelings aside to deal with the emotions of a irate customer – its about love…
When an organization wants to communicate to the world a vibe of positive energy, quality and service, the root is still love…
When leaders are asked to look at themselves and make the proper changes to be good examples, its not about blame, its about love…
Service Excellence has a root. That root is love.
Every time I am asked to teach, rally, restructure or design an approach to enhance service excellence, there is an awakening of sorts. Skill without heart is empty, and people know it. “Nice” without soul remains transparent to most. All the fancy service skills in the world do not replace the transformative power of love when an organization allows itself to own it.
5 Ways to BRING MORE LOVE INTO WORK:
1. Start with YOURSELF. Seek and repair as many professional relationships in your organization that you can. Disagreements, power struggles and the like can create a separating energy. Forgive others (even if you still choose to avoid negativity) and be accountable for your role in any dramas.
2. Instead of PULLING toward yourself, PUSH out toward others…in terms of attention, energy, support and the like. This does not mean you downplay your skills (true Creators know exactly their power) but it does mean that from a place of power you DO have everything to GIVE, and “taking” is just not necessary. This creates a positive stream of energy that becomes contagious in micro systems (teams) and macro (organizations) alike.
3. Make things simple in operations. Feeling cluttered, overwhelmed and stuck in complicated processes can be a real kill-joy, no matter how evolved we deem ourselves. Target any area in operations that has slow/stuck energy and do what you can to release it to flow better. Transactional processes at work can be simplified with the right attention.
4. PREVENTION is more cost effective then REPAIR. Create a key team in your organization called THE EASY TEAM. Charge them with the task of identifying and upgrading any operational transaction that can be made easier and flow better for others. There will be work to be done, however this team can collaborate, invite feedback and create real solutions. Think of this team like a blood thinner. If there is a clot, they will thin it out and the whole “body” will benefit.
5. QUIT THE FEAR…it only creates more. The earth and its structures are changing. The overall consciousness that created them is experiencing a quantum leap…meaning a new consciousness is flooding in and its more inclusive, loving, supportive and life-affirming then the former. Its all good. Resisting change will not stop it, it just create more stress. Allow yourself to relax in the knowledge that as our economic structures reconfigure, there is a divine purpose to this transformation.
