Ah the topic of feelings! They get so overlooked and yet make/break key relationships, drive business, patient satisfaction scores and impact our entire lives…and yet, in almost every consulting job I have had, it was necessary for me to remind leaders, co-workers and partners to be mindful of how they make people feel with the choices that they make.
Keys to mastering the tricky terrain of “other people’s feelings”:
* Some people chose to treat people the way they like to be treated. Wrong. Learn how each person responds and make more considerate choices.
* Always, always always acknowledge someone’s negative feelings right away, if they have them. This allows the person to feel heard and understood and creates an arena for better understanding. When our negative emotions are not addressed they can fester, grow more dramatic with bad behavior or disrupt the balance of our very cells. Cancer has been linked to deep grief and unresolved pain (i.e. unexpressed negative emotion).
* Watch the body language, it tells 80% of the story. Electronic communication is very tricky in determining the tone and inflection of a message. Never assume you know where a person is coming from by reading typed words. When in doubt, call to resolve anything sensitive. Avoiding that choice, can be the point of no return.
Super-Duper site! I am loving it!! Will come back again – taking you feeds also, Thanks.
Wow! what an arty idea ! What a concept ! Beautiful .. Amazing ?
I keep reading sites that talk about becoming an artist easily, and seeing your information is encouraging, because it is not so easy as they say it is..
Thanks for writing this. It was interesting. You seem very knowledgeable in your field.